PRIVACY POLICY
CUSTOMER CARE
At Luxury and Bliss Designs, we are dedicated to giving our customers a rewarding and enjoyable design experience. Take a look at our policies detailed below to learn more, and feel free to contact us with any questions.
PRIVACY & SAFETY
Our user’s privacy is of the highest importance to our business, therefore please read below for full details of our privacy policy.
How do we use, store, and protect your personal information? We use third-party banking to verify payment and collect data, as well as, contact users after their purchase has been completed successfully.
What type of information do we collect?
Luxury and Bliss Designs may collect personal information from our site visitors, such as email, name, IP addresses, billing details, etc. Collected information may be provided by the visitors and users of luxuryandblissdesigns.com or collected automatically through monitory tools.
Luxury and Bliss Designs receives, collects, and stores any information you enter on luxuryandblissdesigns.com or provide us in any other way.
In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How is information collected?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
How does our store, use, share, and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
How do you use cookies and other tracking tools?
We may track personal information through the use of cookies.
How can site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us
SHIPPING & RETURNS
Shipping Policy
All products are digital or transferrable via email. Therefore, there are no shipping policies in effect.
Purchase Process
Custom Wix Websites, Custom Logos, Custom Business Cards, A La Carte.
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Once you have purchased a service based on your choice from the selection above and booked a date based on the date that you choose in our calendar, you will instantly receive an email confirmation with a Zoom link. Once on the Zoom call, this will be considered your first initial consultation. *please cancel/reschedule your date a least 1 hour prior to our session by sending an email to info@luxuryandbliss.com should the need arise.
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* Luxury and Bliss Designs will take time to learn everything about your business and conduct thorough research with the ultimate goal of building a solid business foundation in order to serve your clients well, grow and obtain success.
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You will also receive instructions as to what your next best step is alongside an agreement that lays out all the services you will receive with your service as well as timelines.
Done 4 U - Wix Website Templates.
Purchase Details:
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Wix templates are not instant access.
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After your purchase is complete, your new website template will be emailed to your Wix account. (Please remember to provide the email that you used to sign up with Wix at checkout).
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Please allow 24-72 hours for the transfer to be complete after purchase.
Purchase Steps:
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Purchase the website template of your choice.
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Create a new Wix account if you do not already have an existing account.
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Include your Wix email at the time of purchase (you will see this option at checkout) or email info@luxuryandbliss.com should you not see it and provide your purchase confirmation.
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You will receive an email from Wix within 24-72 hours. You must accept your transfer via that email.
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Once this step is complete your new template will be waiting in your Wix account for you to customize and publish!
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*FYI, If you already have a Wix website, please know that your images and information will not be transferable to the new template. You can however transfer your domain.
*Purchases placed on the weekends or on a holiday will be processed on the next business day.
Returns & Exchange Policy
All purchases are serviced-based or transferred via email. Therefore, all purchases are final sales, and Luxury and Bliss Designs will not be able to return exchange or refund any of these items.
Thank you for your understanding.
* We have a 100% satisfaction guarantee and will fix any mistakes made on behalf of the company.
If the service or template you receive is deemed unsatisfactory, we will do all that is necessary within reason to ensure complete satisfaction.
We thank you kindly for your understanding of this policy as we work together to ensure that your business needs are met.
Please feel welcome to email us with any additional questions here.
Please specify your concern, and include the original product information that you ordered as well as the order number or description and we will be happy to help you with a resolution.
